Ordering Information

Ordering Information

Our website is always under construction. We do our best to continually add new products and keep everything up to date. But, if you do not see what you are looking for  or have any questions please contact us. At the present time, our site cannot figure out pricing for quantity discounts. If you would like to order more than one of any of our products, please contact us for prices.

Please note: The patterns listed on our website are for plans which include patterns and instructions for making your own projects, the pricing is not for pre-made items. If you would like to have a project made for you please contact us.

Prices are subject to change without notice.

To Order:

We welcome orders from all countries! All payments must be made in U.S. Funds.

U.S. RESIDENTS: Items on the website can be ordered by clicking on the ADD TO CART button that is shown by each item. Our shopping cart will keep track of all of the items you wish to purchase, and provide you with a total cost for all items. The shopping cart will also figure out the shipping charges. Please follow the prompts to enter your billing address information and the prompts to pay by check or PayPal. Payment can then be made online via the safe, secure services provided by PayPal. PLEASE NOTE: If you are not a member of PayPal, just click on: Don’t Have a PayPal account? Pay with your debit or credit card as a PayPal guest. Visa, Mastercard, and Discover cards are welcome.

RESIDENTS FROM OTHER COUNTRIES; We will do our best to make ordering easy for you. Language is sometimes a challenge, as we speak English only, but we find the GOOGLE TRANSLATOR is very helpful. Items on the website can be ordered by clicking on the ADD TO CART button that is shown by each item. Our shopping cart will keep track of all of the items you wish to purchase, and it will provide you with a total cost for all items. NOTE: Because shipping charges vary to all countries, our shopping cart is not able to calculate these costs. For orders to countries outside the United States, please contact us by phone or by email. We will total your order with shipping charges and can then take your payment information by phone or will send you an invoice via the secure PayPal system. PLEASE NOTE: If you are not a member of PayPal you can also pay with your debit or credit card as a PayPal guest. Visa, Mastercard, and Discover cards are welcome.

No matter where you live, or what time of day or night it may be, the internet makes it very easy to be able to contact us anytime. If you have any questions about stock numbers, pricing, or anything else regarding the items you wish to order…just send an email to [email protected]. We do our best to answer all emails within 24 hours!

Phone: You can call us at 608-348-8332  or toll-free at 1-800-566-6394. We accept Mastercard, Visa, and Discover cards. Our regular phone hours are Monday & Wednesday evenings from 5 pm to 7 pm and Tuesdays & Thursdays from 9 am to 4:30 pm. (Central Time) Fridays we use as a shop day and a day to run errands or pick up supplies, so if we aren’t able to answer the phone, please leave us a message.

Mail:  You can mail your orders to:
The Art Factory
P.O. Box 701
Platteville, WI 53818

Please include check, money order, or credit card information with your order.

Prices are subject to change without notice.